We prefer to supply our own materials, in order to ensure that we can meet our customers’ expectations of a high-quality trouble-free installation.
Whilst we are prepared to work with either system, experience suggests that it is important to be clear from the very start where potential pitfalls may be hidden, and where “saving money” may turn out to be an expensive option. We regret that we are not able to accept any costs arising from delay, faults, incompatibility or other problems caused by materials supplied by others.
The table below illustrates some of the issues that our experience suggests may arise, and what the cost implications may be for you.
If we supply materials
If you supply materials
Advice on suitability and compatibility with existing installation.
Free and comprehensive.
Chargeable at our standard hourly rate, within the limitations of the information that you can provide.
Ordering and collection of materials.
Dealing with supplier in the event of problems
Delays caused by late or faulty materials
Labour charges at our standard hourly rate in addition to project quotation.
Attendance to deal with any faulty items during normal hours.
Chargeable at our standard hourly rate.
Attendance to deal with any faulty items during out of hours.
Chargeable at our out-of-hours rate.
Damage to carpets, ceilings and other fabric of the building due to product failure.
We deal with suppliers, other trades and insurance companies on your behalf.
Why Choose Us
At Megaflo Unvented, we do what we say we’ll do. Our integrity and competence values demand this. We are accountable for our words and actions, and that we deliver a service that meets or exceeds all expectations of quality and timeliness.
Customer service is our highest priority and to reinforce this, we adhere to the following guidelines: